	Speak to Our Sales Team +880 1848 333 123
	Ask A Question info@btl.net.bd

24/7 Call Center

BTL Call center has been established with Its responsive responsibility to guarantee our customers that we do care for their any type of problems under contracted services.

Different Level	Contact Point	Designation	Contact Number & email	Time Frame
Level 1	Customer Care Point	Support Engineer(s)	Mob: +88 01848 333 123 and +88 01866 964 803 email: This email address is being protected from spambots. You need JavaScript enabled to view it.	24/7/365

Level 2	Moshiur Rahman	Assistant Manager, NOC	Mob: +88 01866 964 830 email: This email address is being protected from spambots. You need JavaScript enabled to view it.	24/7/365

Level 3	Shafi Alam	Deputy Manager, NOC	Mob: +88 01866 964 818 email: This email address is being protected from spambots. You need JavaScript enabled to view it.	Working hours

Service Up time:

BTL is ensuring 99.98% uptime for your esteem organization but BTL maintains 99.9% uptime PoP to PoP.

This uptime does not cover any fiber burn/cut by DESCO, DESA, BPDB transmitter, equipment stolen, Natural Disaster (Strom, Rain, tree fallen down through), Govt. road side development works, hartal, strike etc. & whichever are not under the control of BTL.

Support Policy (after sales)

BTL guarantees Phone support to all over the Bangladesh [ 24 / 7 in 365 days],
If it is not possible to solve the problem from remote end, then our support engineer will start within 2 (Two) hour to facilitate our service at customer premises.

In case of need of changing any hardware to facilitate the service, within Dhaka city it will take 4 hours and for nationwide 24 hours. This response time does not cover force mejeure aspects and city corporation rules and regulations.

Solution Partners

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