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+880 1848 333 123
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info@btl.net.bd

24/7 Call Center

BTL Call center has been established with Its responsive responsibility to guarantee our customers that we do care for their any type of problems under contracted services.

 

Different Level   Contact Point  Designation  Contact Number & email  Time Frame
Level 1   Customer Care Point  Support Engineer(s)   Mob: +88 01866 964 829
Mob: +88 01866 964 803
Mob: +88 01866 964 817
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24/7/365
         
Level 2
S M Shafi Ul Alam Asst. Manager, NOC   Mob: +88 01866 964 818
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24/7/365
         
Level 3 
Saidul Islam Torun  Manager, Technical   Mob: +88 01866 964 805
e
mail: This email address is being protected from spambots. You need JavaScript enabled to view it.  
24/7/365
         
Level 4 
Mominul Hossain Director, Technical     Mob: +88 01713 039 418
em
ail: This email address is being protected from spambots. You need JavaScript enabled to view it. 
Working hours

 

Service Up time:

BTL is ensuring 99.98% uptime for your esteem organization but BTL maintains 99.9% uptime PoP to PoP.

This uptime does not cover any fiber burn/cut by DESCO, DESA, BPDB transmitter, equipment stolen, Natural Disaster (Strom, Rain, tree fallen down through), Govt. road side development works, hartal, strike etc. & whichever are not under the control of BTL.

 

Support Policy (after sales)

BTL guarantees Phone support to all over the Bangladesh [ 24 / 7 in 365 days],
If it is not possible to solve the problem from remote end, then our support engineer will start within 2 (Two) hour to facilitate our service at customer premises.

In case of need of changing any hardware to facilitate the service, within Dhaka city it will take 4 hours and for nationwide 24 hours. This response time does not cover force mejeure aspects and city corporation rules and regulations.

Solution Partners

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